We’re hiring and wish to join with you to assist us ship distinctive customer support experiences as a Healthcare Customer Service Representative with TTEC in Daytona, FL.
Accepting digital purposes on your safety and the safety of our workers: Apply on-line, through textual content ‘TTEC’ to 97211,(Standard Msg & information charges could apply) or name 1.866.796.5485 to attach with us.
To be eligible for this position you MUST
• Be in a position to come to TTEC’s workplace to select up gear
• Have >15 mbps web pace as validated by FAST.com
• Ability to hardwire (ethernet) direct to your private home router throughout your at house employment
• Router should be inside shut neighborhood of your quiet, at house workspace
Now, greater than ever, how we join is every part. Our objective is to ship humanity to enterprise – and it is extra related than ever earlier than in at this time’s setting. We know we’re stronger collectively, working in the direction of a objective that issues. As TTEC staff members we raise one another up, ship smiles, and assist our communities. Join us in our dedication to ship wonderful experiences.
We assist international manufacturers present a terrific expertise to their prospects, construct buyer loyalty, and develop their enterprise. We have been based on one guideline: buyer experiences which might be easy, impressed, and extra human ship lasting worth for everybody. Your position brings that precept to life.
What You’ll be Doing
You take an issue and switch it into an answer. Delivering wonderful experiences brings a smile to your face and you discover it very rewarding. You’ll use your “get it done”, high-energy, skilled strategy to reply in-bound calls (and emails) from prospects. You’ll assist folks each single day by taking calls, actively listening to know prospects’ wants, and answering questions.
As a TTEC Customer Experience Champion, You’ll Enjoy:
• Fun, proficient and witty teammates
• Knowledgeable, encouraging, and current management
• Family-friendly setting
• Free-spirited, theme-based worker occasions
• Diverse and community-minded group
• Career-growth and many studying alternatives for aspiring minds
• And sure…all of the aggressive pay and advantages you’d count on
On a typical day, you may
• Be offering full lifecycle customer support the place you could possibly settle for inbound or could be calling out to supply comply with up on a priority
• Consult with prospects on health-related services to supply one of the best options for his or her well being and monetary well-being
• Maintain buyer accounts and knowledge
• Respond to buyer inquiries with compassion and energetic listening and assist one of the best answer in an environment friendly method
• Resolve buyer technical points with persistence and understanding
• Identify further wants prospects could have and assist them to improve services or products
Why You? What You Bring:
Connections are every part right here at TTEC. That means we join with our prospects, our teammates and most significantly with you. And the flexibility to attach your self is what you deliver to the desk… together with the next:
• Excellent communication abilities – for us which means you possibly can adapt to new and totally different conditions, learn the habits of others, have tough conversations with ease, and defuse and resolve battle. In different phrases, you have got the reward of gab
• Empathy is the important thing – it’s so essential it bears repeating
• Ability to adapt and excel in a fast-paced work setting
• Integrity to comply with HIPAA tips on sustaining affected person privateness (simply as you’d count on if it have been your personal data being shared)
• High faculty diploma or equal is the minimal and… with training… extra is healthier
• Handy with MS Windows and different pc purposes
• The ardour and drive to make a distinction
If you are a army veteran, energetic obligation guard or reserves, or a army partner
We worth your expertise and consider you are ready and battlefield-ready within the civilian world to tackle TTEC’s most revolutionary and difficult tasks. Your hands-on expertise with globalization means you are ready to work together with our purchasers and workers all over the world. Overcoming adversity and adapting to alter has ready you to execute in our dynamic setting. We are in search of staff members the place management is baked in from Day One. Where innovation and disruption are a part of your DNA. We know that no job is as essential as serving one’s nation, however we hope you may discover delivering wonderful buyer experiences to be one other objective value serving!
TTEC is proud to be an equal alternative employer. TTEC embraces and is dedicated to constructing a various and inclusive workforce that respects and empowers the cultures and views inside our international groups. We try to mirror the communities we serve by not solely delivering wonderful service and expertise, but additionally humanity. We make it a degree to verify all our workers really feel valued and cozy being their genuine selves at work. As a world firm, we all know variety is our energy. It permits us to view tasks and concepts from totally different vantage factors and permits each particular person to deliver worth to the desk in their very own distinctive method. But don’t take our phrase for it — take a look at some our ladies in management and variety awards on TTECjobs.com.
For extra details about TTEC, go to ttecjobs.com or search #ExperienceTTEC all through social media to interact within the international dialog
: _Customer Care Representative