My financial institution took the money I gave them for my fee and put it as a credit score in the direction of …

by akoloy

My mortgage started January 2020 with the fee due on the 14th of every month.

The 1st of each month I’ve gone in individual to the financial institution and made my fee in money.

On 4/1/2021 I went in with my money and the financial institution teller put the money in the direction of my precept however not as a fee.

On 4/14/2021 the account says that I missed my fee.

5/1/2021 (in the present day), I went in with my money and made my fee. Later, after the financial institution has already closed (quick hours for being the weekend), I observed that my receipt has a late fee cost.

I checked on-line and my 4/1 fee is credited in the direction of my mortgage stability however not as a fee and spot the missed fee comment.

I’ll be happening there Monday (5/3) to talk with the teller about this.

Has something like this occurred earlier than? Has anybody needed to struggle one thing like this earlier than? Is there any data I ought to know forward of time? If they inform me there is not something they will do what can be my subsequent steps? Any company I can threaten to contact if they do not clear up my subject?

Thank you all in your assist.

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