“We have had better days than last Saturday @ Battleground,” the restaurant wrote. “If you were one of the people who were there on Saturday, there is a good chance that you waited a long time for your food or drinks, had your takeout order mishandled, or couldn’t get a seat at all. For that we are deeply sorry and please don’t write us off just yet.”
According to the publish, The Battleground had lengthy wait occasions for tables, low employees and disgruntled clients, together with some who needed to await an hour to be served. In a phrase, the restaurant described the night time as “chaos.”
“But what we will remember from that evening is not the misery, but the tremendous kindness and patience shown by the people who were there during the chaos,” The Battleground wrote. “The empathy of our regular customers who believe in what we are trying to do. The generosity and encouragement of customers who had never been here before and saw that we were struggling.”
The restaurant went on to say that by the tip of the night time, there was only one couple left, who had “essentially spent the entire evening” at The Battleground due to how lengthy it took for them to get their drinks and meals.
“They asked if we could gather the staff and if they could talk to us,” the restaurant wrote. “The gentleman, a local small business owner, looked at our understaffed and exhausted team and encouraged them to keep working, not to give up. Then he gave the servers and kitchen staff a $1,000 tip.”
According to the Kent Ravenna Record-Courier, the tip was cut up amongst 4 servers and two cooks.
The couple, who selected to stay nameless, instructed the newspaper that they needed to let the restaurant employees know they “understood how difficult the evening was.”
“There were just so many emotions that night, and this was the cherry on top,” Rosi Noden, The Battleground’s co-owner and supervisor, instructed the Record-Courier. “I didn’t know what to do; I didn’t know what to say. Their server, he didn’t know what to say.”
The Battleground ended its Facebook publish by apologizing once more for the night time and thanking its loyal clients for his or her encouragement.
“If you got bad service on Saturday, we are truly sorry,” The Battleground wrote. “Come back. We promise we will do better. If you are already a part of our community, we appreciate your support.”
According to the Facebook publish, the restaurant opened simply six weeks earlier than the coronavirus pandemic hit the U.S. final 12 months. Co-owner Kirk Noden instructed the Record-Courier that The Battleground has reopened thrice since its unique opening due to the pandemic.