U.S. drivers are extra glad with their automobile tires than ever earlier than, and no tire maker will get larger marks than Michelin.
The firm swept all 4 of the highest awards in J.D. Power’s 2021 Original Equipment Tire Customer Satisfaction Study. It took first place for general buyer satisfaction within the luxurious, passenger automobile, efficiency sport and truck/utility classes.
In compiling its rankings, J.D. Power seems at tire house owners’ satisfaction in 4 areas. In order of significance, they’re tire put on, tire journey, tire traction/dealing with and tire look. More than 26,000 house owners of new cars from the 2018 or 2019 mannequin yr participated within the 2021 survey.
The common general buyer satisfaction rating within the luxurious class was 750 out of 1,000 factors, with two manufacturers incomes above-average scores:
- Michelin: 782
- Pirelli: 760
Goodyear, Bridgestone and Continental earned below-average scores on this class.
Passenger automobile tires
The common buyer satisfaction rating within the passenger automobile class was 721, with 5 manufacturers incomes larger scores:
- Michelin: 752
- Goodyear: 739
- Kumho: 736
- Continental: 726
- Firestone: 725
Eight manufacturers ranked under common on this class.
Performance sport tires
The common rating within the efficiency sport class was 731, with two manufacturers incomes well-above-average larger scores:
- Michelin: 789
- Goodyear: 760
Pirelli and Bridgestone ranked under common on this class.
The common rating within the truck/utility class was 711, with three manufacturers incomes larger scores:
- Michelin: 771
- Bridgestone: 737
- Hankook: 712
Goodyear, Continental and Firestone ranked under common within the truck/utility class.
Driver satisfaction with the tire trade general is at an all-time excessive, J.D. Power says. However, the survey discovered that due to the coronavirus pandemic, drivers have each in the reduction of on driving and delayed visits for upkeep or tire alternative.
The examine discovered that drivers logged 13% fewer miles in the course of the previous yr. Tire rotations and strain checks recorded related drops.
In addition, there was a 23% decline amongst automobile house owners in changing their unique tires.
In a press launch, Brent Gruber, senior director of automotive high quality at J.D. Power, mentioned some worrying traits are beginning to emerge for the auto trade:
“While less driving may have helped reduce tire wear and increased the time to replacement, many owners also put off much needed maintenance or tire replacement. This is similar to a trend seen among electric vehicle owners in which lower maintenance needs are keeping people away from service facilities. This is a concern for tire manufacturers and retailers alike.”
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