Tesla prospects say they have been double-charged, cannot get refunds

by akoloy

Facepalm: Most of us have been by chance double-charged for one thing. While getting a couple of {dollars} refunded is a bit inconvenient, the method takes on much more urgency when it’s $71,000. That’s the scenario dealing with some Tesla prospects who’ve been charged twice for his or her new electrical automobiles.

Southern California residents Tom Slattery, Christopher T. Lee, and Clark Peterson instructed CNBC that they skilled duplicate debit costs from Tesla, with quantities starting from $37,000 to $71,000.

In the case of Lee, aka “Everyday Chris” on YouTube, two sums of $56,579 had been transferred from his account after he bought a Model Y. Tesla mentioned there was no report of this and instructed him to name his financial institution.

Lee struggled to search out somebody at Tesla who would take care of the error and was compelled to go to a close-by service middle for an electronic mail handle of somebody within the finance division on the Freemont places of work. He’s nonetheless ready for a refund.

Slattery was charged $53,000 twice. According to his tweet, a minimum of 400 different patrons have been double-charged. He couldn’t get any solutions by calling the corporate, forcing him to drive to the Tesla Burbank, California, retailer and communicate to employees.

“They told me to call my bank and have my bank reverse the charge. That was not acceptable. When you debit more than $50,000 and tell a customer to solve it on their own? I kept pushing,” he mentioned.

Slattery continues to be ready for a refund. He says till it arrives, he’ll refuse to just accept the 2021 Model Y, which didn’t present up in the course of the estimated supply interval.

Peterson skilled an identical drawback after he purchased the identical mannequin. Again, he was suggested by the corporate to name his financial institution. “I said the money has left my account. I’m pretty familiar with the way wire transfers work. When the money’s gone the money’s gone! He was insistent I should call my bank. So I did. They confirmed like no, the money is in Tesla’s account now. We cannot do anything about that until we hear from them.”

“For a company that has so much technology skill, to have this happening to multiple people really raises questions,” Peterson added.

Two different prospects instructed CNBC in addition they skilled duplicate costs after shopping for a Tesla. One of them should now pay overdraft charges and finance costs on bank card payments on the finish of the month.

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